FAQ

What are the shipping times?

We take less than 24 hours to process your order before shipping it. Delivery takes between 3 and 5 business days (excluding Sundays and public holidays) for France and all of Europe.

Do you deliver worldwide?

Yes, absolutely! At Chevillère Bijoux, we believe that science has no borders. We deliver all over the world.

Where can I find my order confirmation?

Your order confirmation is automatically sent to your email address when you place your order. If you have not received it within 24 hours, please contact us at contact@chevillere-bijoux.fr. It is also possible that the confirmation was sent to your spam or junk folder.

How can I track my package?

You will receive a tracking number as soon as your order is shipped. You can then track the delivery stages on the dedicated page.

Can I cancel my order?

We start processing your order very quickly after receiving it. If you contact us immediately after placing your order at contact@chevillere-bijoux.fr, we may be able to cancel it before processing. If this is not possible, we recommend that you follow the withdrawal process after receiving your order by filling out the withdrawal form available in Appendix 2 of our General Terms and Conditions of Sale.

Can I return or exchange an item?

You can return any item within 30 days of receipt, provided it is unused, undamaged, and in its original packaging with all tags and labels attached. We also offer free exchanges in case of non-delivery by the carrier or in case of an anomaly reported within 30 days of receiving your order. If you have any doubts about the size or any other aspect, please do not hesitate to contact us at contact@chevillere-bijoux.fr.

What should I do if I received a damaged item?

We are sorry to hear that. Please send us proof of the damaged item within 30 days of receipt at contact@chevillere-bijoux.fr and we will send you a replacement item as soon as possible. If you do not wish a replacement, you can fill out the withdrawal form in Appendix 2 of our General Terms and Conditions of Sale to get a full refund without having to return the damaged item.

How can I return an item?

Contact our customer service at contact@chevillere-bijoux.fr. If the return is made within 30 days of receipt and meets our return criteria, it will be 100% free. We will send you a prepaid Colissimo label.

What are the refund times?

We undertake to process refunds within 14 days of receiving your return request, provided that the items are returned under the required conditions. The refund will be made to the payment method you used to place your order.

What payment methods are accepted?

We accept payments by credit card (Visa, Mastercard, American Express) as well as payments via PayPal, Shop Pay, and Apple Pay. We use secure payment protocols to ensure the protection of your personal information.

What are the shipping costs?

Shipping costs are free for all orders over €20 delivered in metropolitan France and Europe. For any order under €20, delivery is €1.95. For international orders, shipping costs may apply depending on the destination.

How can I contact customer service?

You can contact our customer service by email at contact@chevillere-bijoux.fr or by using the contact form available on our website. We will answer all your questions as soon as possible.

What is your privacy policy?

We attach great importance to the protection of your personal data. We undertake not to disclose your information to third parties without your explicit consent. You can consult our full privacy policy on our website.

Can you make custom jewelry?

Yes, we are able to make custom jewelry according to your needs and desires. Contact our customer service to learn more about the available options.

How can I stay informed about new collections and special offers?

You can subscribe to our newsletter to be informed first about new collections, special offers, and upcoming events. To subscribe, visit our website and sign up for our newsletter by entering your email address.